Get Started with Cisco Services
Take two easy steps to make sure you have access to all your Cisco technical support benefits, such as the Smart Net Total Care portal, online resources and software downloads, and the Cisco Technical Assistance Center (TAC).
Create Your Cisco Account
- Set Up Your Profile
Create an ID and password to gain access to the many services available to you.
- Link Contracts to Your Profile
Associate your service contracts with your profile so that we can confirm your entitlement and provide personalized access to tools and services.
Enable Smart Capabilities
Get visibility into your Cisco device inventory and manage it more efficiently using the Smart Net Total Care portal. By providing a single view of all your Cisco devices, contracts, and alerts, the portal helps you resolve problems faster, improve operational efficiency, and better manage support risks.
1. Register for the Portal
2. Collect and Upload Device Data
Choose from a variety of options for providing your device data to the portal, including manual upload and discovery software.
3. Explore the Portal
After you have registered and uploaded your data, you are ready to use the Smart Net Total Care portal. Take a quick tour to start using these smart capabilities.
Need Additional Help?
- Visit the Smart Net Total Care Community for online guidance to set up collection and use the portal.
- Consider adding Smart Assist Service to get direct help from Cisco.
Resolve Issues with Digital Resources
Quickly resolve technical issues, download software for your product, and get personalized links to content, software, and cases using award-winning Cisco Support Website.
Gain access to product model specifications, end-of-life information, support documentation, and software.
Easily download software specific to your product, often with a single click.
Remediate software problems, get notifications, and accelerate essential support tasks.
Need assistance? Open and track technical support cases from one application.
See information for each product in your Cisco inventory, including product lifecycle status and service coverage.
Use mobile support applications and take advantage of bar-code scanning and GPS features.
Get Cisco support data delivered directly to your internal applications.
Engage with peers and experts to share solutions and content.Get Assisted Support »
Get Assisted Support
If you need help fixing device problems or replacing hardware, contact the Technical Assistance Center. You can also open and track support cases with the Cisco Technical Support mobile app.
Get Help with Device Issues
To get help with smart capabilities, visit the Smart Net Total Care Community.